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Tel:4000-360-888

Order Query

After you successfully submit your order to the website, the order may have the following status:
1, waiting for payment: orders within the effective period(usually the day of the submission of the order), the customer has not yet paid;
2, payment completion: the customer successfully submitted the order, and complete the payment;
3, delivery payment: The customer successfully submitted the order, and the payment method has chosen delivery payment;
4, out of the library: the delivery warehouse is selecting and packaging orders for goods;
5, goods out of the library: Order goods have been delivered from the delivery warehouse out of the library;
6, waiting for receipt: online airlines have arranged to deliver goods to the door, please do a good job of receiving goods;
7, waiting for self-mention: online airlines have received goods from the store, please come to the door as soon as possible;
8, receiving completion: online airlines have delivered goods to the door, and customers have received orders for goods;
9, self-delivery completion: customers have reached the point of self-delivery to complete the order of goods;
10, order cancellation: within the effective period of the order, if the payment is not completed, the order will be automatically cancelled;
11, return processing: Customers have submitted a return application, online airlines are handling the return of goods into the library, after the goods will be returned to the customer to pay the order amount;
Return completed: The return application submitted by the customer has been processed and the amount of the order paid by the customer has been refunded.
13, installation completion: Customers received the goods that need to be installed, and after the sale of online airline completed the installation service;
Unusual Order: You may have an unusual order when you place an order or for system reasons. Please contact us or our online customer service at 4000-360-888. We will work it out for you at the first time.

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