What's "15 days free"?
"15-day free replacement" means that when the buyer purchases goods that support the "15-day free replacement" service, within 15(15) days after the signing of the goods, if the buyer is unwilling to complete the transaction due to objective reasons of the goods, The merchant must provide the buyer with a service of 7 days return goods and 15 days free exchange goods. If the buyer and the merchant fail to negotiate on the issue of the return of goods, the buyer will initiate rights protection within the online designated period of the Dan Ren Smart Website, and apply for the "15-day return of goods" payment, the buyer's claim will be determined according to the relevant rules. The merchant must pay the buyer.
Description of the scope of protection
This service is only available for the purchase of goods that support a "15-day free replacement".
The failure of the merchant to meet the "15-day free replacement" promise includes the following cases:
(1) Within 15 days from the date of signing for the receipt of the goods, if there are objective problems with the goods, and without affecting the two sales, the buyer submits a demand for replacement to the merchant, and the merchant refuses to provide a "15-day free replacement" service;
Note: The following are not covered:
(1) All reservations, special goods, custom products, etc. are not refundable;
(2) Once unsealed, goods that can not be recovered and affect secondary sales are not returnable(except for quality issues);
(3) The returned commodity requires complete outer packaging, accessories, invoices, etc. at the time of receipt of the commodity;
(4) Goods and accessories have traces of wear and tear, damage, and use, which affect the non-exchange of secondary sales.
(5) Refunds are not provided for items purchased that have been altered, artificially damaged or the label torn;
Protection Benefits for Buyers
Buyers who have purchased goods that support the "15-day free replacement" service can enjoy the 7-day return and 15-day free replacement service provided by the merchant. Specifically, if there is an objective problem with the goods within 15 days from the date of signing and receiving the goods, the buyer may request the merchant to return the goods, and the merchant shall agree to the buyer's requirements. If the merchant fails to fulfill his promise, the buyer can file a complaint against the merchant and apply for compensation. According to the relevant rules, the payment will be made after verification to protect the buyer's rights.
