1, online submission of return of goods application
After the buyer signs and accepts the accessories, the seller shall apply for the return of the goods online within the time limit specified in these rules, and the seller shall handle the return of the goods in accordance with these rules and the post-sale rules.
2, successful application
If you need to understand the product situation, the seller will contact the mall customer service at the first time. Buyers should register accurate contact information and keep it open. After successful application, buyers can understand the progress of the repurchase online.
3, the application failed
When the buyer's application does not comply with these rules and the post-sale details of the goods, the buyer's return application will be reviewed and rejected. At this time, the application will be accepted and terminated.
4, mail processing
When the seller makes a decision to return the goods or needs to make a judgment on the object of the accessories, the buyer shall send the accessories, invoices, accessories, etc. to the seller's designated address by mail according to the seller's suggestion.
5, sent to the seller designated customer service
When the seller makes a decision to return the goods or needs to test the accessories, the buyer should send the accessories, invoices, accessories, etc. to the seller's designated customer service office according to the seller's suggestion.
6, new or refund
The seller will send the new parts to the buyer's registered address after returning the parts to the warehouse. If the return condition is met, the seller will refund the returned parts after they are returned to the warehouse.
7, the original return
If the seller determines that the result does not match the description of the buyer's return application, the seller will inform the buyer online and return the original parts according to the buyer's registered receiving address.
